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Frequently Asked Questions

Find quick answers to the most common questions about DealDone.

6Categories
19Questions answered
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General

3 questions
What is DealDone?+

DealDone is a modern classifieds Belgian marketplace that connects buyers and sellers across the country.

Is DealDone free to use?+

Yes! Getting started on DealDone is completely free. You can create an account and post your first 3 listings at no cost.

How do I get started?+

Create a free account, then click Post Ad to list your first item. It takes less than 2 minutes.

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Listings

4 questions
How do I post an ad?+

Click Post Ad in the navigation bar and follow the 5-step process.

How long does my ad stay active?+

Standard ads are active for 30 days. Pro members enjoy extended durations.

Why is my listing pending review?+

Our moderation team reviews all new listings. This usually takes less than 24 hours.

How many photos can I add?+

Free listings support up to 5 photos. Pro members can upload up to 20 photos.

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Account

3 questions
How do I create an account?+

Click Sign Up, enter your name, email, and a password. You will be logged in immediately.

How do I change my password?+

Go to Edit Profile and update your password. Use Forgot Password if you cannot log in.

How do I delete my account?+

Contact our support team and we will process your request within 48 hours.

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Payments

3 questions
How do payments work?+

Most transactions are arranged directly between buyers and sellers. We recommend pay in cash or in Belgian bank account through Bancontact / instant transfer.

What payment methods are safe?+

For in-person meetings, cash or pay through Bancontact / instant transfer in Belgium account number.

How do I get a refund on a membership?+

DealDone membership plans and featured ad options are non-refundable once purchased or used.

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Safety

3 questions
How do I stay safe when meeting someone?+

Always meet in a busy, well-lit public place and bring a friend if possible.

How do I report a suspicious listing?+

Click the Report button on any listing. Our team reviews all reports within hours.

Is my personal information safe?+

Buyers can reach you securely through our messaging system or contact you directly via WhatsApp or phone call if you choose to share your details.

Membership

3 questions
What are the membership plans?+

We offer Free, Basic, and Pro plans. Visit our Pricing page for details.

How do I cancel my membership?+

Cancel anytime from your Dashboard under Membership.

Do memberships auto-renew?+

Yes, memberships renew automatically. You will receive a reminder email 3 days before renewal.

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Still have questions?

Our support team is here to help you, 7 days a week.

Contact UsHelp Centre